Shipment & Payment Information
Welcome to Mansour's Menswear! We want to ensure that your shopping experience is smooth and efficient. Below you'll find detailed information regarding our shipping methods, delivery times, and payment options.
Shipping Information
Shipping Destinations
- We currently offer shipping to Canada and the United States.
Shipping Methods & Fees
- Standard Shipping (Canada): Estimated delivery within 5-10 business days. Shipping fees are calculated at checkout based on your location and order size.
- Express Shipping (Canada): Estimated delivery within 2-5 business days. Additional shipping fees apply.
- Standard Shipping (United States): Estimated delivery within 7-14 business days. Shipping fees are calculated at checkout based on your location and order size.
- Express Shipping (United States): Estimated delivery within 3-7 business days. Additional shipping fees apply.
Order Processing
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Shipping times may vary based on your location, especially for remote or rural areas.
Shipping Delays
- While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as weather, customs processing, or carrier issues. We will do our best to keep you updated on the status of your order.
Customs & Duties
- Orders shipped to the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility. We recommend checking with your local customs office for more information.
Payment Information
We offer a variety of secure payment methods to ensure a seamless shopping experience.
Accepted Payment Methods
- Credit Cards: We accept Visa, MasterCard, and American Express.
- PayPal: Use your PayPal account to complete the payment securely.
- Apple Pay and Google Pay: Available for customers using compatible devices.
Payment Security
- Your payment information is processed securely. We do not store credit card details, and all transactions are encrypted using secure socket layer (SSL) technology to ensure your personal and financial data is protected.
Order Verification
- For your protection, all orders are subject to verification checks before being processed. If additional verification is required, we will contact you by email or phone.
Currency
- All prices on our website are listed in Canadian Dollars (CAD). Please note that international customers may incur conversion fees depending on their bank's currency exchange policy.
Frequently Asked Questions
1. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to check the status of your shipment on the carrier’s website.
2. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible at info@mansours.ca. We can make changes as long as the order has not yet been shipped.
3. What happens if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately at info@mansours.ca with your order number and we will assist you in resolving the issue.
4. What if I need my order urgently?
If you require expedited shipping, please select one of our express shipping options at checkout. For urgent inquiries, contact our customer support at 403-981-0065 to discuss additional options.
If you have any further questions regarding shipping or payment, please don't hesitate to reach out to us at info@mansours.ca. We're here to help!